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Eastern Botanicals wants you to be completely satisfied with your experience so we have made returning or exchanging products easy. You are backed by a 60-Day Money Back Guarantee and a 60-Day Exchange Guarantee.
Simply return the empty and unused portion of your Eastern Botanicals product order within 60 days of your billing date for a full refund of the product price.
Return and Exchange Procedures:
- Refunds/Exchanges: Contact our customer support center 24 hours a day at info [at] EasternBotanicals.com, or call us at 1 (844) EB-HERBS, for a Return Merchandise Authorization Number (RMA#) or an Exchange Merchandise Number (EMA#) and the Return Address.
- Return the empty and unused portion of your product, the original invoice and your RMA# or EMA# to ensure proper handling. If you would like to exchange your return for another quality product of equal or lesser value, please indicate what product(s) in your return.
- Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays. All packages returned refused or undeliverable will be refunded the cost of the product minus the shipping fees incurred by refusal of the package.
- Returns must be received in our offices within 1 year from billing date. All charges (excluding shipping and handling fees) are fully refundable 60 days year from the billing date. Exchange requests must be received by our offices within 60 days year from the billing date.
- Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
- All refunds will be processed within 72 hours of receiving the package. After a return has been processed, it may take up to 5 business days for the Bank to process the refund to the credit card.
For information on how to contact us and where to ship your return to, please visit our contact page.